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First Report Of Injury

Coventry's first report of injury system greatly simplifies the reporting process for workplace and auto-related injuries, as well as non-occupational disability, property and general liability claims. Our service offers a domestic call center solution 24/7/365 that can help lower claim costs and exceed expectations by providing:

• Outstanding Results - In 2007, we achieved an average speed of answer of 10 seconds, an average wait time of only 1 minute 11 seconds and a total service factor of 90%.
• Exceptional customer service - In a recent survey, over 90 percent of surveyed clients were very satisfied with our service. Flexible script customization, client-specific data collection and custom questions are always available. Customized catastrophic procedures can expedite claims handling on the most serious cases.
• Maximum cost savings - Our first report of injury service maximizes potential savings through referrals and scheduled appointments with providers participating in Coventry’s Workers’ Comp Network. Additional savings are achieved through system integration between our clients' claims administration and medical management systems.
• Flexibility - We accommodate various methods for claims intake, including phone, fax and Internet. Flexible claim distribution for injury reports is offered through electronic mail, fax, and U.S. Mail.

Our first report of injury service has a proven long-term track record of success, providing substantial savings to our clients.