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Terms of Use & Privacy Policy

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We are glad you are visiting our website or mobile app.

Please take a few minutes to read carefully the Terms of Use and our Privacy Policy. Coventry and each of its subsidiaries are collectively referred to hereafter as the “Company,” “we,” “our” or “us.”

Terms of Use


Privacy Statement
 

Coventry Web & Mobile Terms of Use

Welcome to Coventry’s web and mobile experience. These Coventry Web & Mobile Terms of Use (the “Terms”) apply to those websites and software applications (including mobile applications) that we operate and that contain a link to these Terms (an “Application” or together the “Applications”).

By using our Applications you are agreeing to these Terms. Please read them carefully.

We may modify these Terms at any time by posting the revised Terms on the Applications. You can determine when these Terms were last revised by referring to the "LAST UPDATED" legend at the bottom of these Terms. Any modifications will be effective immediately upon such posting. Your use of or access to the Applications after such modifications are posted will signify your acceptance of the modifications and your agreement to be bound by them. Notwithstanding the foregoing, any modifications to these Terms shall not apply to any dispute between us arising prior to the date on which we post the revised Terms that contain such modifications.

Information on the Applications is provided "AS IS" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The data set forth herein is for informational purposes only, and no warranty is made that the information is error-free. Please note that once you leave an Application or arrive at an Application from another non-Coventry location, either by using a link we may have provided for your convenience or by specifying your own destination, Coventry accepts no responsibility for the content, products and/or services provided at these non-Coventry locations. Coventry does not control, endorse, promote or have any affiliation with any other website or software application (including mobile applications) unless expressly stated herein.

Limitation of Liability


IN NO EVENT WILL COVENTRY BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE APPLICATIONS, OR ANY OTHER HYPER-LINKED WEBSITE OR SOFTWARE APPLICATION (INCLUDING MOBILE APPLICATIONS), INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA ON YOUR EQUIPMENT, OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES.

Changes to the Applications


Information may be changed or updated without notice. Coventry has no obligation to update information presented on the Applications, so information contained herein may be out of date at any given time. Coventry may also make improvements and/or changes in the products and/or programs described in this information at any time without notice.

Forward-Looking Statements

Certain information related to financial and operating performance contained on the Applications is forward-looking. You should consider forward-looking statements to have been made only as of the date of their original publication and you should not put undue reliance on forward-looking statements. Those statements, while included on the Applications for historical reference, speak only as of the date of their original publication and have not been updated. We disclaim any intention or obligation to update or revise forward-looking statements, whether as a result of new information, future events, uncertainties or otherwise. Forward-looking information is based on management's estimates, assumptions and projections, and is subject to significant uncertainties and other factors, many of which are beyond Coventry's control. Important risk factors could cause actual future results and other future events to differ materially from those currently estimated by management, including, but not limited to: our ability to achieve the synergies and value creation contemplated by the proposed Humana acquisition; our ability to effectively integrate Humana's businesses; the diversion of management time on Humana integration-related issues; the final allocation of the Humana purchase price in our financial statements; changes in our future cash requirements, capital requirements, results of operations, financial condition and/or cash flows. Other important risk factors include: adverse changes in federal or state government policies or regulations (including legislative, judicial or regulatory measures that would affect our business model, limit our ability to price for reasonable costs or profits in our pricing; adverse and less predictable economic conditions in the U.S. and abroad (including unanticipated levels of, or increases in the rate of, unemployment); our ability to diversify our sources of revenue and earnings, transform our business model, develop new products and optimize our business platforms; the success of our health information technology initiatives; unanticipated increases in medical costs; increases resulting from unfavorable changes in contracting or re-contracting with providers (including as a result of provider consolidation and/or integration); and increased pharmacy costs; managing executive succession and key talent retention, recruitment and development; failure to achieve and/or delays in achieving desired profitability due to the difficult economy and/or significant competition; reputational or financial issues arising from our social media activities, data security breaches, other cybersecurity risks or other causes; the outcome of various litigation and regulatory matters, including audits, challenges to our minimum MLR rebate methodology and/or reports, guaranty fund assessments, intellectual property litigation and litigation concerning, and ongoing reviews by various regulatory authorities of, certain of our payment practices with respect to out-of-network providers; our ability to integrate, simplify, and enhance our existing information technology systems and platforms to keep pace with changing customer and regulatory needs; our ability to successfully integrate our businesses (including any businesses we may acquire in the future) and implement multiple strategic and operational initiatives simultaneously; our ability to manage health care and other benefit costs; adverse program, pricing, funding or audit actions by federal or state government payors; our ability to reduce administrative expenses while maintaining targeted levels of service and operating performance; failure by a service provider to meet its obligations to us; our ability to develop and maintain relationships with providers while taking actions to reduce medical costs and/or expand the services we offer; our ability to demonstrate that our products lead to access to quality care; our ability to maintain our relationships with third-party brokers, consultants and agents who sell our products; increases in medical costs resulting from any epidemics, acts of terrorism or other extreme events; changes in medical cost estimates due to the necessary extensive judgment that is used in the medical cost estimation process, the considerable variability inherent in such estimates, and the sensitivity of such estimates to changes in medical claims payment patterns and changes in medical cost trends; a downgrade in our financial ratings; and adverse impacts from any failure to raise the U.S. Federal government's debt ceiling or any sustained U.S. Federal government shut down. For more discussion of important risk factors that may materially affect Coventry, please see the risk factors contained in Aetna's 2014 Annual Report on Form 10-K ("Aetna's 2014 Annual Report") on file with the Securities and Exchange Commission (the "SEC") and Aetna’s subsequent quarterly reports on form 10-Q when filed with the SEC. You also should read Aetna’s 2014 Annual Report and Aetna’s subsequent quarterly reports on Form 10-Q when filed with the SEC for a discussion of Aetna’s historical results of operations and financial condition.

Products and Services Offerings

"Coventry" is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies.

The product and/or services descriptions, if any, provided on this site are not intended to constitute offers to sell or solicitations in connection with any product or service. All products are not available in all areas and are subject to applicable regulation areas.

Anyone interested in a particular product should contact their local Coventry representative to determine whether the product and/or service is available for their line of business and jurisdiction, and to request a copy of the applicable policy or prospectus for a complete description of the product and/or service in question.

Trademarks

The Coventry logo, Coventry®, Coventry Connect®, First Script®, DMEplus®, and all other trademarks, service marks, trade names, logos, domain names, URLs and icons ("Marks") appearing on this website, registered or not, are the property of Coventry or their respective owners. Nothing on this website grants you any right or license to use any of the Marks on this site without the express written permission of Coventry or the third party owners of the Marks. Unauthorized use may violate trademark and other laws.

Ownership of the Applications


The Applications (including any content made available through the Applications) are the property of Coventry (or its licensors) and are protected by applicable intellectual property laws. The Applications are licensed, not sold, to you. You may utilize the Applications only as permitted by these Terms. You may not, and will not permit any other party to: (1) modify, adapt, alter, translate or create derivative works of the Applications; (2) use or merge the Applications, or any component or element thereof, with other software, databases or services not provided by Coventry; (3) sublicense, distribute, sell or otherwise transfer the Applications to any third party; (4) use the Applications as a service bureau, or lease, rent or loan the Applications to any third party; (5) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or structure of the Applications; (6) interfere in any manner with the operation of the Applications; (7) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control access to the Applications; (8) create a database by systematically downloading and storing the Applications; (9) use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine" or in any way gather the Applications or reproduce or circumvent the navigational structure or presentation of the Applications without our express prior written consent; or (10) use the Applications for any commercial purposes. You agree not to develop, distribute or sell any software or other functionality capable of launching, being launched from or otherwise integrated with the Applications. You may not remove, alter or obscure any copyright notice or any other proprietary notice that appears on or in the Applications.

Termination

Coventry may suspend or terminate your use of or access to the Applications if you fail to comply with these Terms. Such suspension or termination may result in the permanent deletion of your information or other previously available content.

Not a Solicitation

Nothing in this site should be construed as a solicitation or offer to purchase coverage from Coventry or any of its affiliated companies.

Not a Substitute for Professional Health Care or Advice


The health information contained in these Applications is general in nature and is not a substitute for professional health care. It is not meant to replace the advice of health care professionals.

Apple-Specific Terms and Conditions

In addition to your agreement with the foregoing Terms, and notwithstanding anything to the contrary herein, you acknowledge and agree to the following provisions with respect to your use of any Application that is compatible with the iOS operating system of Apple Inc. ("Apple"). Apple is not a party to these Terms and does not own and is not responsible for the Application. Apple is not providing any warranty for the Application, except if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Application and shall not be responsible for any other claims, losses, liabilities, damages, costs or expenses with respect to the Application, including, without limitation, any third-party product liability claims, claims that the Application fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Application, including those pertaining to intellectual property rights, must be directed to Coventry. The license you have been granted herein is limited to a non-transferable license to use the Application on an Apple-branded product that runs Apple's iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple's App Store Terms of Service. In addition, you agree to comply with the terms of any third-party agreement that is applicable to you when using the App, such as your wireless data service agreement. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof. Notwithstanding the immediately preceding sentence, Coventry's right to enter into, rescind or terminate any variation, waiver or settlement under these Terms is not subject to the consent of any third party.


Last revised February 16, 2016


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Coventry's Privacy Statement

Welcome to Coventry’s web and mobile experience. This Coventry Web & Mobile Privacy Statement (the “Privacy Statement”) describes our practices in connection with information we collect through software applications (including mobile applications) and websites that we operate and that contain a link to this Privacy Statement (an “Application” or, together, the “Applications”). This Privacy Statement is designed to transparently describe our privacy practices, in a format that is easy to navigate, read, and understand. We are committed to treating your information with care and respect and managing our Applications in a manner which is compliant with law.

As you navigate our Applications and communicate with Coventry (sometimes referred to as “we” “us” or “our”) via the Applications, we may ask you to disclose certain information so that we can provide you with the highest quality information and services. In order for you to make an informed decision about whether to disclose your information to us via the Applications, we are providing you with the following information about how we collect and use your information.

What’s Inside

  • What Does This Statement Cover?
  • What Types of Information Do We Collect?
  • How Do We Acquire and Use Personal Information?
  • How Do We Acquire and Use Non-Personally Identifiable Information?
  • How Do We Protect Your Information?
  • Behavioral Advertising
  • Your Email
  • Linking to Other Websites and Applications
  • Changes to Coventry’s Privacy Statement

What Does This Statement Cover?

This Privacy Statement describes our practices in connection with information we collect through Applications that contain a link to this Privacy Statement.

We are not responsible for the privacy practices of any third party service providers (such as Internet Service Providers (“ISPs”), mobile phone service providers or cloud service providers) or other third parties operating websites or applications to which the Applications link. The inclusion of a link on a Coventry Application does not imply that Coventry endorses, or otherwise monitors the privacy practices of that linked third party website or application.

What Types of Information Do We Collect?

We may collect two basic types of information: Personal Information and Non-Personally Identifiable Information.

By “Personal Information,” we mean data that is unique to an individual, such as a name, address, e-mail address, telephone number, and certain personal device information, as described below.

By “Non-Personally-Identifiable Information,” we mean information that does not identify you personally, but can provide us with usage data, either individually or in the aggregate. Non-Personally Identifiable Information may include demographic information, aggregated information, certain information collected automatically through your device such as web browser information, server log files, cookie technology, pixel tags or beacons, and other technologies, and other non-personally identifiable information collected by us or provided by you.

How Do We Acquire and Use Personal Information?

We acquire Personal Information when you voluntarily register or create a personal profile with us, or request products, services, or information from us.

We may also automatically collect certain personal device information – such as physical location, IP address, battery information, application activity, data usage, accelerometer data, and malware information – to authenticate you and/or your personal device for purposes of Application security and to help prevent fraud and data loss.

In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific place in the Application where data is collected for more information.

We may use Personal Information for the following purposes:
  • Verifying your identity so that we can be sure that all of our communications with you are secure and confidential, for Application security, and to help prevent fraud and data loss;
  • Responding to inquiries or requests from you;
  • Delivering web-based products and services to you;
  • To send you marketing and promotional communications that we believe may be of interest to you, if permitted by law.

    Except in connection with the sale, transfer, merger, consolidation or other transaction involving all or part of our company, we will not sell, license or otherwise transfer any rights to your Personal Information to any third party unless expressly authorized by you.

    We may transmit or disclose your Personal Information to third parties for the following purposes. In all cases we will require the recipient to protect the information and use it only for the purpose it was provided.
     
  • If required by law, such as pursuant to a subpoena, regulatory oversight, or other legal process;
  • To enable Coventry contractors or vendors to perform certain services for us, including, but not limited to, Application maintenance and performance improvement tasks.

    This Application will not knowingly collect personally-identifiable information from minors under the age of thirteen (13) without their parents’ consent.

How Do We Acquire and Use Non-Personally Identifiable Information?

When you visit or use our Applications, we collect certain Non-Personally-Identifiable Information and aggregate information about you. This data helps us to analyze and improve the usefulness of the information and services we provide through our Applications. Because Non-Personally Identifiable Information does not personally identify you, we may use and disclose such information for any purpose permitted by law, including:
  • We may automatically collect certain web browser information. Web browsers collect and store information about the type of device and operating system you are using to access our Applications, as well as your device’s media access control (“MAC”) address for facilitating network communications. Accessing this information helps us to establish a secure and consistent connection to you and to customize experience and content when you use our Applications.
  • "Cookie" technology. A "cookie" is an element of data that we can send to your browser when you link to our Applications. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, our Applications are able to recognize repeat users, track usage patterns and better serve you when you return at a later time. The cookie does not extract Personal Information.
  • Client-side page tagging. This technology uses code on each web page to write certain information about the page and the visitor to a log when a page is rendered to you by our Applications. "Tagging" does result in a JavaScript program running in your browser, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, nor execute any additional programs. It does not extract any Personal Information about you. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our Applications’ functions.
  • Tracking pixels or beacons. These techniques use electronic files to track your navigation of our Applications, your completion of transactions and other browsing behavior.
  • IP Address: When you subscribe to an Internet Service Provider (ISP), your computing device is assigned an IP Address. We may track and store this address to help us manage security, monitor usage volume and patterns, and to customize experience and content when you use our Applications.

How Do We Protect Your Information?


The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect your information from unauthorized access, disclosure, use and modification. We regularly review our security practices to consider appropriate new technology and methods. We also periodically subject our Applications to simulated intrusion tests and have developed comprehensive disaster recovery plans. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable.

Behavioral Advertising

Coventry does not serve advertising on its Applications. However, we do engage online advertising service providers to serve ads on other sites, based on web pages you may have visited or your search engine activity. Currently, our Applications do not respond to “Do Not Track” signals from browsers.

Your Email

We welcome your comments or questions about our Applications and have provided email boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your email, like most, if not all, non-encrypted Internet email communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided at various locations on our Applications.

There may be some locations on our Applications where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Linking to Other Websites and Applications


From time to time, our Applications may provide links to other websites or applications, not owned or controlled by Coventry, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-Coventry websites or applications do not constitute or imply endorsement by Coventry of these websites or applications, any products or services described on these sites, or of any other material contained in them.

We may also provide links to other websites or mobile applications that are controlled by a Coventry-owned company, but that operate independently of the Applications. Privacy policies applicable to those sites and applications will appear on those sites and applications and may differ from this Coventry Privacy Statement.

Changes to Coventry’s Privacy Statement

Coventry may change this Privacy Statement from time to time; when updates are made, the version date (located at the bottom of this Privacy Statement) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this Privacy Statement to see if there have been any changes that may affect you. This Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.


Last revised February 16, 2016


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