Exceeding Expectations…We Are All Consumers
February 3, 2020
2 MIN READWith increased expectations for simple and worry-free service with every interaction, we need to strive towards providing a seamless case management experience to injured workers, providers, employers, and claims management staff.
My Way, Right Now
January 20, 2020
3 MIN READHow quickly do you get frustrated with slow service? Whether you are waiting a little longer for your food to be served at a restaurant, or even waiting on that red light that took forever this morning on the way to work, our patience continues to lessen.
Spread the Kids’ Chance Mission
November 11, 2019
2 MIN READNovember 11-15, 2019 is Kids’ Chance Awareness week. It’s a time to highlight and raise awareness of this ever-growing organization that provides educational opportunities and scholarships for children affected by workplace injuries. Coventry is a proud supporter of Kids’ Chance of America and actively participates with many of the organization’s state chapters. Earlier this year we created a first of its kind Catastrophic Care Referral Program designed to refer affected parties directly to Kids’ Chance. The program provides a monthly report that flags eligible cases where the injured worker is gravely injured or killed in the course of a work-related accident.
Networks 2.0
November 11, 2019
2 MIN READNetworks are evolving and how they can help.
Beyond the Status Quo
September 23, 2019
5 MIN READWe have been conditioned to expect that “best” equates to positive, desired results. Whether in sports, business or healthcare – we strive beyond good or better and desire the “best.” But implementing accepted status quo best practices doesn’t guarantee optimum results. History is scattered with epic examples of “best” induced stagnation or worse outcomes.
Virtual Connections
September 15, 2019
5 MIN READAs the telemedicine industry continues to boom we’re seeing new forms of telehealth emerge in the marketplace. Variations including tele-rehab, remote patient monitoring, and even “avatar-like” nurses being utilized by hospital systems and providers.
What is an MCO?
July 16, 2019
3 MIN READMore often than not clients will ask the question: What is an MCO? Well isn’t that a loaded question? If we take it at face value, a Managed Care Organization (MCO) is an organization that manages care. Like Coventry, who manages all types of “care” injured workers seek to get on the road to recovery. However, usually the question has more to do with State Certified Managed Care Programs, commonly referred to as MCOs. From there it gets clear as mud. While the general category of state certified programs may be commonly referred to as MCOs, when you get into the state specifics you won’t find it to be that easy.