Insights
Why do customers love live chat?
November 4, 2019
2 MIN READIn conversations regarding Coventry Connect (Coventry’s proprietary client portal), one feature that rises to the surface is Live Chat. When discussing with our users, it seems that the opportunity to address an issue the moment it arises is what they like most. Even if the issue is not immediately resolved, it can be quickly escalated by one of our customer service representatives to someone who can help.
Texas Non-subscriber Case Management
October 28, 2019
2 MIN READLegislation in most states mandates that businesses provide workers’ compensation benefits to their employees. Texas law, however, gives employers the option to opt-out of workers’ compensation, thus becoming a “non-subscriber.” This option has been available since 1913 in Texas. Approximately 22% of Texas businesses are operating as non-subscribers.
Specialty Medication Trends in 2018
October 21, 2019
1 MIN READEmerging trends in pharmaceutical design and drug manufacturing are shifting toward presenting the market with new ways to develop medications. Specialty medications continue to be a major area of pharmaceutical development, and have become widely discussed in workers’ comp due to their significant costs.
Case Management: Meaning and Purpose in the Workplace
October 16, 2019
1 MIN READAt Coventry, our Field Case Managers have a place where they can truly find meaning and purpose in their nursing practice. Our field nurses continue to be patient advocates and bring about positive outcomes through their diligence to best practices.
Compound Kit and Combo Pack Trends in 2018
October 14, 2019
1 MIN READAs traditional compound utilization and cost continue to decline, high impact therapeutic categories are emerging to take their place.
Prescription and Private Label Topical Trends in 2018
October 7, 2019
1 MIN READTopicals represent 5.1% of total prescriptions and 14% of total drug cost, and are being prescribed as an alternative to some oral medications.
High Impact Drug Class Trends in 2018
September 30, 2019
1 MIN READCompared with opioids, other high impact drug classes like topicals, compound kits, combo packs, and specialty medications, represent proportionately low volume. However, they can be associated with exponentially significant costs. Recognizing the trends related to such cost drivers can help promote clinically-appropriate savings.
Technology and Expertise Driving Better Claims Outcomes
Mitchell simplifies and accelerates claims management and collision repair processes through the broadest range of technology solutions, networks, and partners in the P&C industry.
Learn MoreHelping Injured Workers Get Better, Faster.
Genex helps injured employees return to their jobs in a safe and efficient manner through compassionate case management while reducing total claim cost.
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